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Delivery Information
Thank you for visiting CRScannock.com and examining our Terms & Conditions. Please read these carefully, as you agree to abide by them when making a purchase.
CRS Cannock offers “FREE DELIVERY” on all orders made online to across mainland UK.
For Deliveries to Scotland there is an extra delivery charge applicable on all orders please email info@crscannock.com for more details.
Some postcodes and certain remote areas will carry an extra surcharge apart from the £30 delivery charge.
For customers located in Northern Ireland, Scottish Islands, Isle of Wight, Channel Island and Isle of Man, CRS Cannock provides delivery service only to a mainland GB address i.e. a port. Shipping beyond that is the responsibility of the customer.
In case you require further information, please send in an email with your query at info@crscannock.com
Large items are delivered directly to your home in specially equipped furniture vans and are carried in by delivery staff. You will receive a telephone call or an email to agree a time convenient to you at least 48 hours prior to delivery.
Smaller items may be delivered by a courier service.
CRS Cannock reserves the right to amend the delivery charges at any time.
Informing you about Anticipated Delivery Timescale.
Expected delivery times are visible on each and every product page on the website. These times can be used as an indicator for how long it will take to receive the product(s).
Upon receipt of your order, CRS Cannock will send you an order confirmation, via e-mail, (or post if e-mail is unavailable).
Where items ordered are stock items, we will deliver the item to you within 7 - 21 days.
The average lead time is 2 - 12 weeks, depending upon the item ordered and the manufacturer.
We will keep customers informed if there is any delay on the expected delivery time of goods that has previously been included within the product page on the website.
Tracking Your Delivery
It may be possible to track your order. Please e-mail info@crscannock.com giving details of your order number and CRS Cannock will be able to inform you of the status of your order.
Please note that CRS Cannock will only contact you with regards to delivery if, the product(s) has arrived into our depot / logistics company and are ready for delivery.
The product delivery time is delayed longer than mentioned.
Confirming the Delivery Date
Once your item(s) is ready for dispatch either we will contact you or our contracted delivery service will contact you in order to arrange a mutually suitable delivery date.
Available days for delivery are Monday - Friday, between the hours of 8.00am - 5.00pm. Some items can be delivered on a Saturday delivery at an extra surcharge. Please email (email add) with details of your selected item(s) and a representative will be able to inform you whether your item(s) can be dispatched for a Saturday delivery
Delivery times
Every effort is made to make deliveries at the time arranged. Whilst making hundreds of deliveries every week, the difficulties caused by traffic congestion and weather conditions (including snow, ice, wind, rain and flood) can sometimes cause delays to these schedules. We apologize we cannot compensate customers for delivery delays caused by events beyond our reasonable control.
Delivery by courier
1. When items are in stock and ready to be dispatched, we quote 3 – 5 working days for items that are being sent by courier, however it can occasionally take longer.
2. All Items must be unwrapped and checked on delivery before signing the delivery documents from the courier company.
3. If items have any damages they must be sent back with the same courier van that delivered the goods, with the packaging back on the goods, and signed for as damaged.
4. Any damages must be reported before the departure of the delivery drivers/ courier.
5. The courier company has it in their terms and conditions that they must allow you the customer a reasonable time to check the goods, before accepting.
6. All returned items, are reordered immediately for customers.
7. Customers have the right to cancel any goods they receive, up to 7 days after receipt, and receive a full refund. The goods must be in their original packaging, and be in perfect condition. The customer will be liable for all delivery and collection costs incurred should they cancel within the 7 days. A refund will only be given, once the goods have been received by us, and inspected within 30 days.
Specializing in Next Day Delivery CRS Cannock offers “Next Day Delivery” service on Beds and Mattress and many other products in Mainland UK.
To avail the facility for a next day delivery
1. Orders need to be placed one day prior.
2. All order placed before 13:00 p.m qualify for a Next Day Delivery.
3. Next Day delivery are done from Monday to Friday between 8:00 a.m to 5:00 p.m
4. Saturdays and Bank holidays are excluded from Next day delivery services.
5. CRS Cannock offers special Next day delivery on Saturdays on certain items on an extra surcharge of £25.
6. Please make sure the goods are examined before signing the courier delivery note.
7. For any more information regarding Next day delivery please email us at info@crscannock.com
8. Once an order is received for Next day delivery we make sure the goods are delivered next day. For Next day delivery we do not inform or call customer to confirm delivery as it is understood as confirmed for next day delivery.
9. In case you do not want the goods delivered on next day please mention the date when you want the goods to be delivered or contact us via email confirming the date immediately.
10. We do not carry items in stock in our warehouse. Goods are only ordered when the buyer places the order. If the Item you have purchased is Not Available for any reason we will offer you an alternate item or a full refund.
11. Please make sure all goods are examined before signing the delivery note. Once the documents are signed by the customer we will not be responsible for any claims on damage goods. However this will not affect your statutory right as a buyer.
Care, inspection and handling of goods
Wood will exhibit variations in colour, tone and grain pattern and within individual pieces of furniture and between different items of furniture from the same range. This is not a fault but a natural feature of the material. Wood will also transform colour as it ages. Again this is not a fault but part of the natural characteristics of the material.
It is not strange for wooden furniture to crack or split as the timber settles; this happens more frequently with waxed furniture and is completely normal. Wooden furniture will swell in damp conditions and shrink in hot, dry conditions.
Waxed furniture requires regular wax treatments to maintain its appearance. The wax is just a coating on bare wood, and as such the wood will display shiny marks where the wax may have been rubbed. This is natural and unavoidable.
No wooden products are stain or heat resistant, though a lacquered product offers slightly better protection.
No refunds will be payable for damage caused by mishandling furniture or misuse of furniture.
Distressed furniture
Customers are required to familiarize themselves with what is commonly understood by the terms ‘distressed finish’ and ‘distressed furniture’ before ordering such items. These terms mean the goods will display a variety of imperfections to the surfaces, such as flaking or incomplete paintwork, cracked, or lacquer, marks, splits or cracks to the surfaces or any other spots purposely intended to create a worn, aged or re-used appearance.
Painted furniture
Wood and wood-based furniture has natural inconsistency in the absorbency of its surfaces. It is unavoidable therefore this will result in some colour variations in the finish on production of mass-market painted furniture. There are also variations in colour finishes as represented on the internet due to technical factors, such a lighting of the furniture when photographed or editing of images. Paint is usually only applied to the external surfaces of furniture. Inner surfaces will either be in bare wood or a thin coat.
Website Prices
If a price has been shown incorrectly on the CRS Cannock website, the company reserves the right to cancel any customer orders placed at that price and return in full any payment received.
Special orders
Goods which are ordered to a specification or finish cannot easily be offered for resale, so they are classed as special order items. Customers who cancel a special order are liable for the costs incurred by CRS Cannock. This includes any carriage costs incurred or any charges made to us by the manufacturer.
Use of CRS Cannock web site
CRS Cannock owns the copyright and all other intellectual property of, or has the right to use and make available for purchase where relevant, all material on the site including but not limited to the text, graphics, logos and all other material available or downloaded through the site.
Variation of Terms & Conditions
CRS Cannock reserves the right to change these Terms & Conditions at any time and without notice. You will be bound by these modifications when you use the site, and should periodically read these Terms.
If a customer wants to cancel a Made-to-Order product for any reason,
it is very unlikely that we could sell the same items to another customer at full selling price. We'll therefore reserve the right to charge a cancellation fee of 50% of the order price.
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